Support
Email support@steeltype.io or reply to your license email.
License help
Buying for a company? Review seat counts, installation, and data handling in the buyer guide.
I did not receive my license
Check spam first. If it has not arrived within fifteen minutes, contact us from the email address used at checkout.
I need to install it again
Open License in CrocProbe and enter the activation code from your email. You can also choose Choose License File and select the attached license file.
I uninstalled CrocProbe and my license is gone
On Windows the uninstaller asks whether to remove your settings and license too, and keeps them unless you answer Yes. It never asks during an update. On macOS, moving the app to the Trash leaves them in place.
If they were removed, nothing is lost and nothing was cancelled. Your activation code stays valid and issues the same license again: open License in CrocProbe and enter it, or choose Choose License File and select the file attached to your original email.
My license will not verify
Send us the message shown in CrocProbe and the license ID from your email.
Refunds
Every paid tier includes a 30-day refund period. Contact us from the address used at checkout or reply to your license email. This refund is available once per customer.
The app cannot see my phone
Open Setup in CrocProbe and follow the next step shown. For iPhone, confirm that the device appears in Apple Devices (Finder on macOS), remains unlocked, and has Web Inspector enabled.
If Apple Devices restarted while the phone was connected, or the phone was reconnected on a Mac, use Restart proxy in CrocProbe and scan again.
More help: Apple USB service, empty target list, and suspended Safari page.
For people writing their own inspector client, the protocol notes record what a real iPhone does that the protocol leaves unsaid.
Send a diagnostic bundle
Open Setup > Diagnostics, enable verbose logging, reproduce the problem, and choose Export support bundle.
License coverage
Inspection stays available without a license. A license adds page actions and lets you invite an agent. A Pass lasts 90 days and ends automatically.